Frequently Asked Questions
Are our TOMS shoes Authentic?
Yes, our shoes are authentic, we are confident of our product as the shoes are from our supplier which takes he's stocks from various factory/warehouse in Argentina, China & Ethiopia, where TOMS are made. The shoes are manufactured there, authenticity guarunteed, so keep your worries away!
What's the reason for the price gap between T0MSg and Retail price?
We get our shoes directly from where it is being manufactured. No Third parties involved, and our Mark-up are very low because we are doing this as a spree to keep our customers satisfied and happy for such a steal.
Are there any certificates to prove it's authentic?
No we do not have any certificates or proves. Please order if only you feel comfortable.
For the Pre-Orders, how long does it takes to arrive to Singapore?
It will normally takes 2 to 3 weeks after orders has been consolidated and placed and after payment are made. In addition, there are bound to be delays during shipments which can be for several reasons (e.g custom, accidents).
If you are not willing to wait, drop us a message or email and we will refund your money.
If you are not willing to wait, drop us a message or email and we will refund your money.
Are there other sizes besides those which are stated in TOMSg?
No, the manufacturer only produces the sizes which are stated. Note : some sizes run out of stock quickly due to huge demands.
Are the inner linings of TOMS shoes made of pig skin?
No, they are made of man-made leather.
Are the shoe box and dust bag included?
No, the shoe box aren't included to save shipping cost, but the dust bags are included.
Note : Box can be ordered with an additional cost of $1.5
Note : Box can be ordered with an additional cost of $1.5
If I can't fit the shoes that I've ordered, can I do a exchange or refund?
No, Items sold are strictly Non-exchageable or Refundable.
Recommendation : Order TOMS shoes by having a additional 0.5 to 1 cm from your original length of your foot.
Note : Please refer to our tabulated size guide for shoes before ordering. click here for size guide
Recommendation : Order TOMS shoes by having a additional 0.5 to 1 cm from your original length of your foot.
Note : Please refer to our tabulated size guide for shoes before ordering. click here for size guide